Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ) – Custom-Printed-Products.com

Custom-Printed-Products.com is your trusted partner for tailor-made promotional items such as printed Velcro cable ties, custom ski straps, tourniquets with logo, and much more. Below you'll find answers to the most common questions:

1. What kind of products can be customized?
We offer a wide range of customizable products including Velcro cable ties, ski straps, tourniquets, wristbands, luggage straps, and more. If you have a specific product in mind, contact us for availability.

2. What is the minimum order quantity (MOQ)?
The typical MOQ is 300 pieces per product. Some items (e.g. ski straps or wristbands) may require a minimum of 500 pcs, depending on customization needs.

3. How long does production and delivery take?
Production time: ~10–14 business days after artwork approval

Shipping time: ~3–5 business days via DHL/FedEx/UPS

Total turnaround: ~18–21 days from order confirmation

4. Can I see a sample before placing a full order?
Yes!

Blank samples (no logo) are usually free of charge

Printed samples with your logo are available for a fee (refundable with a full order)

5. How do I place an order?
It’s easy:

Send us an email with product name, quantity, and your logo

Receive your quote and free design mock-up within 24 hours

Approve the design & confirm your order

Make payment via bank transfer or PayPal

We begin production and ship your order!

📩 Email: [email protected]

6. What are the customization options?
You can customize:

Logo (printed, woven, embossed, or stitched)

Pantone colors

Sizes & lengths

Packaging
Need something unique? Just ask!

7. What payment methods are accepted?
We accept:

Bank wire transfer (T/T)

PayPal (with 4% processing fee)

8. Do you ship internationally?
Yes! We ship worldwide with DHL, FedEx, UPS, or air/sea freight depending on the order size and delivery needs.

9. Are customs fees or import taxes included?
No. Prices include product and shipping costs. Import duties and local taxes are the buyer’s responsibility.

10. Can I return or exchange my order?
Since our products are custom-made, we do not accept returns unless the items are defective or incorrectly produced. In such cases, we will replace the goods or offer a refund.

Still have questions?
📧 Reach out to us at Email: [email protected] — we usually reply within 24 hours.